FAQs

At Healthy Minds and More LLC, we are committed to providing compassionate and holistic mental health counseling to individuals of all backgrounds and experiences. Our virtual therapy practice serves the diverse communities of Florida, offering support to those seeking a balanced mind, body, and spirit.

Our team of skilled therapists covers a wide range of specialties, ensuring that we can address a variety of mental health needs. We work with:

• Individuals Seeking Balance: Whether you’re struggling with stress, anxiety, or life transitions, we’re here to help you find equilibrium and personal growth.

• Couples in Need of Connection: Our experienced therapists offer empathetic couples counseling to help strengthen relationships, improve communication, and navigate challenges together.

• Expecting and New Parents: We understand the unique mental health needs of perinatal and postpartum individuals, providing tailored support during this transformative phase.

• Trauma Survivors: For those dealing with the aftermath of traumatic experiences, we offer a safe space to heal and move forward on your journey to recovery.

• First Responders and Frontline Workers: We recognize the unique challenges faced by those in high-stress professions and provide specialized care to support their mental well-being.

• Teens and Adolescents: Our therapists are experienced in working with young individuals, addressing issues specific to teenagers and adolescents with sensitivity and understanding.

Our boutique-style atmosphere and virtual approach create a welcoming environment where you can feel comfortable and supported throughout your therapeutic journey. We believe in the power of collaboration and work together with our clients to achieve lasting positive change.

If you’re seeking a compassionate and holistic approach to mental health, Healthy Minds and More LLC is here for you. Take the first step toward balanced well-being and schedule a session with one of our therapists today.

We provide virtual sessions for all of the states of Florida and New Hampshire.

During our initial phone consultation, we’ll figure out which therapist is a good fit for you other based on your preferences in personality and therapy style. I offer a unique combination of arts and body-based approaches to therapy which differs from traditional talk therapy. We’ll discuss the best time for our weekly recurring appointments, that way you know your time is reserved just for you and no one will be scheduled during your session time.

Client office hours vary depending on the therapist you are directly working with. However, we encourage a 24/7 virtual open door policy meaning you can alway reach out to our email address and we can reply at our earliest convenience within a 24 hour window.

During the first session, our goal is to get to know you better and understand the challenges you are facing. This session is often called an intake session or assessment, and it typically lasts 60 minutes.

Typically your therapist will ask follow up questions to the initial intake questionnaire that you completed beforehand as well as address any additional concerns not captured in the paperwork.

It is also common to discuss if you were to wake up and your goals for therapy were realized, how would you know? These would be considered benchmarks in your goal setting process. Without a common goal we won’t be able to take steps in the right direction and get you the outcomes that you came into therapy with. After all, we don’t want you to be in therapy forever!

Every client’s situation is different based on goals that you and your therapist are working on. You will work together and set up a mutually agreed upon time that we will meet each week that is a good time for you and your therapist so you can begin making progress towards your therapeutic goals.

While every client’s therapeutic journey is different, you and your therapist will be checking in on a monthly basis to assess goals that were set at the beginning of therapy as well as benchmarks that you are making progress towards the goals that you established in the initial session.

You will meet with your therapist virtually via your very own client portal. We use a HIPPA compliant electronic health record (EHR for short) called Therapy Notes. If you are meeting with your therapist virtually it is best that you find a quiet, private place in your home, car, office, or community, to engage for the duration of the session. Headphones are helpful, phone notifications should be on silent with minimal distractions. This is your self care time and your undivided attention is key.

There is a 15 minute grace period. After 15 minutes clients will need to reschedule and will be charged the full session rate. If you are unable to attend your appointment, please cancel with at least 24-hours’ notice in writing via secure text or email to avoid being charged the full session fee.

Please note full session rate charges will be starting January 2024.

We have a long list of insurances we are paneled with. Each therapist has different insurances they accept. Generally you will provide our office manager with your insurance information and we will verify coverage prior to scheduling your first appointment.

For Out of Network coverage you will be provided with a Superbill (detailed receipt of services) that you can submit to your insurance company for reimbursement using out-of-network benefits.

I encourage you to contact your insurance company first to understand your benefits. Here is a checklist that is helpful when making the call. Please note that sometimes they will reimburse up to 80% of your session.

Sliding scales typically involve you providing financial income (ie. W2s or tax returns) in order to qualify for services. Although we do not offer sliding scale services at this time we do provide opportunities for a reduced rate based on availability and need.

Although most of the therapists on staff currently are taking insurance we do believe it is important to know why many therapists do not.

While insurance is one of the leading ways to make care accessible to many, here are some of the rationales where going the private pay route may be optimal:

• Privacy: Certain workplaces in the government, military, or corporate positions can gain access to health records in order to evaluate fit for work, by going the private pay route this is not an issue.

• Whole person treatment: Insurance mandates clients meet “medical necessity” in order for treatment to be covered. This means that a diagnosis must be provided after one meeting. We do not believe any person can be defined or should be treated just for symptoms of a diagnosis, but that clients are human beings with whole life conditions that get to be treated holistically.

• Flexibility in treatment- Insurance companies limit the number of times per week and the time limit for each individual session. With private pay, a customized plan can be established should a client benefit from multiple sessions in the same week or 90 to 120 minute sessions.

• Sometimes the specialties that a therapist holds are not provided in-network. As a group practice we have many therapists with many different specialties and training. Therefore, the likelihood of identifying the same combination of therapists in-network may be rare.

• If you have a high deductible health plan where you have to pay out of pocket before the standard copay is applied, the costs of seeing an in network provider versus out of network provider could potentially be the same.

• If you have good out of network (O-O-N) benefits the reimbursement rate could be better than the copay rate for an in network provider. Check your O-O-N benefits.

• You want to start therapy sooner than later: Many therapists who accept insurance in large cities find their caseloads full on a regular basis making their waitlists long and your time to receive support even longer. It is one of our values as a practice to not have waiting lists.

• You found someone who’s a great fit: Finding a great therapist is like dating, once you know you just know and it could be a needle in a haystack to find another therapist like the out of network fit. Choosing an in network therapist based on convenience costs you both time and money. What would the cost to your peace of mind be should you delay working with the great fit therapist? You deserve the therapeutic relationship that gets you feeling better sooner than later.

The therapeutic relationship is one where privacy and confidentiality is not only important, it’s legally governed by the ACA Code of Ethics. There are specific exceptions where as a therapist we are legally obligated to break confidentiality. These include:

• Danger/threatened harm to self

• Danger/threatened harm to someone else

• Abuse/neglect of a child, elder, or person with a disability as a protected member of society

Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.